frequently ask question
Your Questions, Answered – Everything You Need to Know About Our Hosting Services
1 Does your hosting support Node.js?
Yes, our hosting services support all major programming languages including PHP, Python, and Node.js. If you require a language or framework that isn’t pre-installed, we’re happy to install it for you upon request.
2Can I switch my current hosting provider to Wikahost?
Absolutely! If you're currently hosting with another provider and want to move to Wikahost, we’ll assist with the entire migration process, ensuring a smooth and successful transfer of your domain and website data.
3When does the free domain registration offer end?
Free domain registration is included for the lifetime of your hosting account. However, if your hosting account is suspended, the domain will be blocked and you will lose management access.
4Do you provide technical support?
Yes, our expert support team is available 24/7 to assist you with any technical issues, setup help, or guidance related to your hosting environment.
5How secure is my website with Wikahost?
We take website security seriously. All hosting accounts come with free SSL certificates, daily backups, firewall protection, and malware scanning to keep your data safe.
6Is there a money-back guarantee?
Yes, we offer a 60-day money-back guarantee on all standard hosting plans. If you’re not satisfied with our service, you can cancel within the first 60 days for a full refund.
7What is your server uptime guarantee?
We guarantee a 99.9% uptime, ensuring your website stays online and accessible around the clock. Our infrastructure is built for maximum reliability and performance.
8Do you offer email accounts with hosting plans?
Yes, all our hosting plans come with free professional email accounts. You can create and manage custom email addresses using your domain (e.g., you@yourdomain.com).
9Can I upgrade my hosting plan later?
Absolutely. Our hosting plans are fully scalable, so you can upgrade anytime as your website grows. Whether you need more resources or want to switch to VPS or dedicated hosting, we've got you covered.
10What control panel do you provide?
We provide a user-friendly cPanel to help you manage your website, domains, databases, emails, and more with ease.
11How do I contact support?
You can reach our support team 24/7 via email, or ticket system. We're always here to help you resolve any issues or answer questions.
12Do you provide website backups?
Yes, we perform automated daily backups of all websites hosted with us. You can request a restore at any time if needed.
13Is there a website builder included?
Yes, our hosting plans include access to a drag-and-drop website builder, perfect for users who want to create a site without coding.